Customer Care Manager – House builder

at Jobs Builder
Location Coventry, West Midlands, -, United Kingdom
Date Posted November 8, 2021
Category Builders
Job Type Permanent

Description

A leading National Retirement Living Builder are looking to recruit a Customer Services Manager to work from their Coventry office. This will be covering the East Midlands so must be based the right side of Coventry.

The role:
As an experienced Customer Services Manager / Customer Care Manager you will be responsible for a team of customer service co-ordinators and direct operatives as well as making sure sub-contractors complete works to customers' homes and provide a professional Buildings Management service. You will ensure that the team of coordinators provide effective and timely communication with the Resident / Home Owner, House Manager and or Sales staff as necessary, about defects and works being undertaken. Ensure appropriate diagnoses of problems are managed as necessary. You will also compile reports for bi-monthly management meetings.

The Company:
One of the largest and leading retirement living providers in the UK. They have offices Nationwide and have won many awards for their developments and pride themselves
on their quality of build.

The Person:
It is likely you will have previously worked as either a Customer Care Manager,Customer Care Coordinator,Head of Customer Care or in a similar house building environment or a similar housing organisation/developer.
The successful candidate must have a thorough knowledge of NHBC standards and previous managerial experience, preferably within the construction industry, which would be advantageous.
The successful candidate will be organised, self-motivated, efficient and capable of managing their time and the department in order to provide a quality service to our customers. You must be computer literate.

If you feel that you have the correct skills for this role then please forward CV's to Adam Shaw on Email

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